Shipping policy

Storefront brand: Dolman Frame & Wall
Legal operator: DOLMAN 9NEXORA LABS LLC
Contact: support@dolman9nexora.com

Store / ship-from location: 126 State St Bowling Green ky 42101

1. Where We Ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship to APO/FPO boxes, U.S. territories, or international addresses at this time.

2. Processing Time

Orders are processed and shipped within 2-5 business days of order placement. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays start processing the next business day.

3. Shipping Methods and Rates

U.S. Standard Shipping is free on all orders, with no minimum purchase required.

Standard Shipping: free on all U.S. orders, typically 3-7 business days after dispatch.
Express Shipping: optional paid express service may appear at checkout if available.

Delivery estimates for Alaska and Hawaii may be longer, but U.S. Standard Shipping remains free when available at checkout.

4. Tracking

Customers receive a shipping confirmation email with tracking once an order leaves the ship-from location. Tracking updates can take up to 24 hours to appear in the carrier system.

5. Address Accuracy

Please enter a complete and accurate shipping address at checkout. If a package is returned as undeliverable, contact support before reshipment is arranged.

Picture Frames — Packing and Damage

All wall frames with glass ship in double-walled cartons with corner protectors and bubble wrap.
Gallery wall sets ship in a single large carton; the set includes a layout template.
Damaged-in-shipping rate is approximately 1-2%. Photograph the box and product within 24 hours of delivery if you see damage.
We do not ship frames internationally. Alaska and Hawaii ship via U.S. Standard Shipping and may take 1-3 extra business days.